Shipping policy

We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

Processing Time:
We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.

Tracking your order:
All orders include tracking information that is normally sent via email within 24 hours after the order has been shipped.
You can track your order using the link in your order email, or simply click on "track my order" in our chat box on the bottom corner of the website.

Shipping Time:

We are partnered with Courier Please and AUPOST as our couriers for all orders to Australia, New Zealand and South East Asia areas. For prices and shipping time, please refer to the table below: 

 

AUSTRALIA

Orders Below $100	$100+	$200+
AUD$9.7 standard tracked shipping (3-7 Business days).	Free standard tracked shipping.	Free express tracked shipping. (1-5 Business Days)
AUD$12.7 express tracked shipping (1-5 Business days).	AUD$12.7 express tracked shipping (1-5 Business days).	Free express tracked shipping. (1-5 Business Days)

 *depending on receiving location - we recommend checking the Australia Post website for any delivery delays within your area https://auspost.com.au/receiving

 

INTERNATIONAL

* The following prices are for guidance ONLY, they may vary depending on the destination. The exact price will be calculated at the checkout. 

	NZ/SE Asia	United States	United Kingdom
Standard Tracked	AUD $15 (Free on AUD $200+ orders)  5-12 business days	$12 USD (Free on USD $90 + orders)  8-15 business days	£15 (Free on GBP £70+ orders)  8-15 business days
Express Tracked	AUD $30 (Free on AUD $300+ orders)  3-7 business days	$25 USD (Free on USD $180 + orders)  3-7 business days	£24 (Free on GBP £170+ orders)  3-7 business days

 For all other countries, please refer to the rate at checkout. 

Duties and Taxes:

For Australian orders, GST is already included in the retail price. 

For international orders, duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs. Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on regulations. 

If you have any problem with your order, feel free to contact us by email: info@candljewellery.com OR send us an enquiry in the chat box located on the bottom right corner on the website.